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Resolve payment-required or locked access

Overview​

Some courses require payment before you can access certain pages or submit work. If you see a message like Payment required or Access locked, use the steps below to get unblocked.

If you opened TeachFront from Canvas, you may already be linked to the course. A payment or slot message does not mean enrollment failed—you may only need to finish checkout or wait for your instructor to add a membership slot.

After you pay (receipt-style confirmation)​

When checkout succeeds, look for receipt-style details:

  • Amount paid
  • What you purchased (for example a course membership slot)
  • A clear confirmation that you can return to the course

Payment History (when shown in your account) should list past course payments and slot purchases with the same level of detail. If the success screen does not show amount or what you bought, refresh the course page or open the course again from your dashboard.

If checkout fails, note any error message, try checkout again, and contact your instructor or support with your course name, account email, and the approximate time you tried to pay.

Before you start​

  • Make sure you’re signed in to the correct account.
  • Confirm you’re in the correct course (some students are enrolled in more than one course).

If you see “Payment required”​

This usually means your account is linked to the course, but you still need to complete payment before you can proceed. It is not the same as a failed Canvas link or enrollment.

  1. Select the option to Pay, Checkout, or Complete payment (wording may vary by course).
  2. Finish the checkout steps until you see a completion or confirmation screen.
  3. Return to your course and refresh the page (or reopen the course from your TeachFront course list).

Expected result​

  • Your access updates after payment is confirmed.
  • If the page still shows Payment required, wait a moment and refresh again.

If you see “Access locked” or no available slot​

If the course uses membership slots, you may be linked to the course but blocked because no slot is available yet. This is linked but needs a slot — not enrollment failed. Ask your instructor to add a slot or adjust roster capacity.

An Access locked message can also mean the course (or a specific activity) is not available to you right now.

Try the steps below in order:

  1. Refresh the page.
  2. Sign out, then sign back in.
  3. Re-open the course from your TeachFront course list (instead of using an old bookmark).

If you still see Access locked, contact your instructor or support using the troubleshooting checklist below.

Troubleshooting​

Use this section when you know the course requires payment or membership slots and you are still blocked after following the steps above.

I opened the course from Canvas and still see Payment required​

Canvas can link your account to the course before checkout finishes. That is linked, payment needed to proceed — not a failed enrollment.

  1. Return to TeachFront (same browser if possible) and open the course from your Current Courses list.
  2. Complete Pay, Checkout, or Complete payment inside TeachFront.
  3. After checkout, reopen the course from the list and refresh once.

If you paid in an embedded checkout window inside Canvas, close any extra tabs, return to TeachFront, and open the course from your dashboard again.

The course card looks locked on my dashboard​

A locked course card means you cannot enter the course shell until payment or a membership slot is resolved. Hovering the card may show guidance that access is temporarily locked.

Try in order:

  1. Open the course from Current Courses (not an old bookmark) and start checkout from there.
  2. Sign out and sign back in with the account your instructor expects.
  3. If checkout already succeeded, wait a minute and refresh the dashboard.

Deep links to assignments or calendar may send you back to the dashboard while access is locked. That is expected until payment completes.

I paid, but I’m still locked​

  • Refresh the page and try again in a new browser tab.
  • Confirm you paid for the correct course (and the correct account/email).
  • Open Payment History (if available) and confirm the amount, purchase type, and course match what you expected.
  • If your course uses a separate payment portal, confirm the payment completed there as well.
  • If you completed checkout in a different tab or window, return to TeachFront and re-open the course from your course list.
  • If checkout showed an error or sent you back without a clear success screen, start checkout again from the course entry point before contacting support.

When you contact support, include:

  • course name
  • what you were trying to access (page name or assignment)
  • the exact message you see (Payment required / Access locked / no slots available)
  • the email on your TeachFront account
  • the approximate time you completed checkout (and a receipt ID if you have one)
  • whether you launched from Canvas or signed in directly to TeachFront

Payment History is empty but I believe I paid​

  • Confirm you are signed in with the same email you used at checkout.
  • Refresh Payment History after a minute; new payments can take a moment to appear.
  • If checkout ended on a generic success or error page, return to the course and retry checkout once before escalating.
  • If history stays empty, contact your instructor or support with checkout time, course name, and any confirmation text you saw.

I can’t find where to pay​

  • Return to your course home page and look for a button or link like Pay, Checkout, or Complete payment.
  • From the dashboard, open the locked course card and follow any payment prompt shown there.
  • If you don’t see a payment option anywhere in the course, contact your instructor. Some courses do not accept payments through TeachFront.

Checkout opened, but I can’t complete it​

  • If your browser blocks pop-ups, allow pop-ups for TeachFront and try checkout again.
  • Try a different browser or a private/incognito window.
  • Disable aggressive ad blockers for the checkout window if the payment page does not load.
  • If checkout was canceled or closed early, start again from the course — partial sessions do not unlock access.
  • If you see an error message during checkout, take a screenshot and include it when you contact support.

I see “no slots available” or Access locked after linking​

Your account may be linked but needs a slot. Payment through TeachFront will not help until your instructor adds membership capacity.

Contact your instructor with your TeachFront email and course name. Include whether you launched from Canvas or TeachFront directly.